Refund and cancellation policy
This policy covers orders placed on this page.
The short version
If we get your order wrong, or it arrives damaged, we put it right at our cost. If you change your mind, you can return sealed tubs within 7 days of delivery.
Opened tubs cannot be returned unless the product is faulty. This is a food safety rule.
Damaged, leaking, wrong or missing items
Tell us within 48 hours of delivery. Send your order number and a photo of the item and the outer packaging.
We will replace the item or refund it in full, whichever you prefer. You do not pay for return shipping. In most cases we will not ask for the item back.
Change of mind
You can return sealed, unopened tubs in their original condition within 7 days of delivery. Contact us to start a return. Our team will arrange the pickup with you.
For a change-of-mind return, we take the return shipping cost of ₹59 off your refund.
What cannot be returned
- A tub that has been opened, unless the product is faulty
- A product that is past its best-before date when you contact us
- Free items and samples
- Anything reported more than 7 days after delivery
Once a seal is broken, we cannot check how a tub was stored, so we will not resell it to anyone else.
Cancellations
You can cancel your order until it is packed. If you cancel before dispatch, we refund the full amount. There is no cancellation fee.
Refund times
We start a refund within 2 working days of approving it, or straight away when you cancel before dispatch.
| You paid by | Refund goes to | Usually takes |
|---|---|---|
| UPI (Unified Payments Interface) | The same UPI ID | 1 to 3 working days |
| Debit or credit card | The same card | 5 to 7 working days |
| Net banking or wallet | The same account or wallet | 3 to 7 working days |
These times are how long your bank or payment provider takes after we start the refund. We give you a refund reference number. Your bank may ask for it.
Faulty products
If a product is faulty within its shelf life, tell us. We will replace it or refund it, whatever the date.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.
Contact us
Have your order number ready. It starts with DRP.